Managing Organizational Conflicts
Managing Organizational Conflicts
01.Definision of Organaizational Conflicts
Organizational Conflict or otherwise known as workplace conflict, is described as the state of disagreement or misunderstanding, resulting from the actual or perceived dissent of needs, beliefs, resources and relationship between the members of the organization. At the workplace, whenever, two or more persons interact, conflict occurs when opinions with respect to any task or decision are in contradiction.
In simple terms, organizational conflict alludes to the result of human interaction, that starts when one member of the organization discerns that his/her goals, values or attitude are incompatible, with those of other members of the organization.
02.Factors Influencing Organizational Conflict
Conflicts alleviate at the workplace due to individual and inter-individual factors. Individual related causes entails attitudes, beliefs, personality orientation and human-frailties. Inter-individual conflicts arises when a manager breaches norms of the organization.
02.1. Unclear Responsibility: If there is lack of clarity, regarding who is responsible for which section of a task or project, conflict takes place.
02.2.Interpersonal Relationship: Every member of an organization, possesses different personality, which plays a crucial role in resolving conflict in an organization. Conflicts at the workplace, are often caused by interpersonal issues between the members of the organization.
02.3.Scarcity of Resources: One of the main reason for occurence of conflict in an organization is the inadequacy of resources like time, money, materials etc. due to which members of the organization compete with each other, leading to conflict between them.
02.4.Conflict of Interest: When there is a disorientation between the personal goals of the individual and the goals of the organization, conflict of interest arises, as the individual may fight for his personal goals, which hinders the overall success of the project.
03.Type of organizational conficts
Organizational conflict can also be personal conflict (one that exist between two people because of mutual dislike), intragroup conflict (one arising out of lack of liberty, resource, etc. in a group) and intergroup conflict (one that exist between two groups) .
Figure 02.Type of organizational conficts
03.1.Relationship Conflict: The conflict arising out of interpersonal tension among employees, which is concerned with the relationship intrinsically, not the project at hand.
03.2.Task Conflict: When there is a discord, among members regarding nature of work to be performed is task conflict
03.3.Process Conflict: Clashes among the team members due to the difference in opinions, on how work should be completed, is called process conflicts.
04.Causes of Organizational Confict
The causes of organizational conflict are to be known, to resolve them as early as possible, because it hinders the efficiency, effectiveness and productivity of the employees and the organization as well, which ultimately hampers its success.
04.1.Managerial Expectations: Every employee is expected to meet the targets, imposed by his/her superior and when these expectations are misunderstood or not fulfilled within the stipulated time, conflicts arises.
04.2.Communication Disruption: One of the major cause of conflict at the workplace is disruption in the communication, i.e. if one employee requires certain information from another, who does not respond properly, conflict sparks in the organization.
04.3.Misunderstanding: Misunderstanding of information, can also alleviate dispute in organization, in the sense that if one person misinterpret some information, it can lead to series of conflicts.
04.4.Lack of accounhtability: If in a project, responsibilities are not clear and some mistake has arisen, of which no member of the team wants to take responsibility can also become a cause of conflict in the organization.
05.Advantages and Disadvantages in Organizational Conflicts
Figure 03. Advantages and Disadvantages of organizational conficts
06.A Model of Organizational Conflicts
Figure 04. Model of organizational conflicts
Dear friend ,
ReplyDeleteCan u insert some information about grievance handling !!!
Ok dear.will try to add some information about grievance in my next post
DeleteWhile thanking you for sharing these details, and I think Creating a strategy according to the current working environment and most important idea to identify and address areas of agreement and disagreement on top priority will be the best solution to minimize conflict and focus on organizational success.
ReplyDeleteThanks for commenting my article
DeleteManaging organisational conflicts is a common issue when we observe in the practical world.Good to hear it in this article .
ReplyDeleteThank to read my article
DeleteHi Himali,
ReplyDeleteThis is a practical issue in srilanka in most of the organization. Good that you took this topic. Good one .
But When you list the factors of conflicts I think you need to cite the facts from where you got these facts.
Same way for the types of conflicts.
Otherwise its a good points even for us to study. Thank you for your post
Good topic, you describe it clearly, I think you can also add to this how to manage and resolve conflicts in the organization.
ReplyDeleteHi Himali
ReplyDeleteThank you for selecting the practical topic. Organizational conflicts are common things that everyone has to manage.
good topic and well said
ReplyDelete