Managing Organizational Communication

01.What is Communication

               
 Communication is still a basic human activity. It can be mentioned as a very important and complex process in an organization. Communication is a key role of every manager and management are related to communication. Humen need communication in their daily life, similarly, communication is essential for an organization, Thus communication is a very important management function in organizational management.

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02. Definition of  communication 

Johnson-Laird (1990) {cognitive psychology} "Communication is a matter of causal influence...the communicator (must) construct an internal representation of the external world, and then..carry out some symbolic behavior that conveys the content of that representation. The recipient must first perceive the symbolic behavior, i.e. construct its internal representation, and then from it recover a further internal representation of the state that it signifies. This final step depends on access to the arbitrary conventions governing the interpretation of the symbolic behavior.

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03. Communication Process

The communication is a dynamic process that begins with the conceptualizing of ideas by the sender who then transmits the message through a channel to the receiver, who in turn gives the feedback in the form of some message or signal within the given time frame. Thus, there are Seven major elements of communication process

3.1 Sender: 

The sender or the communicator is the person who initiates the conversation and has conceptualized the idea that he intends to convey it to others.

 3.2 Encoding: 

The sender begins with the encoding process wherein he uses certain words or non-verbal methods such as symbols, signs, body gestures, etc. to translate the information into a message. The sender’s knowledge, skills, perception, background, competencies, etc. has a great impact on the success of the message.

 3.3 Message: 

Once the encoding is finished, the sender gets the message that he intends to convey. The message can be written, oral, symbolic or non-verbal such as body gestures, silence, sighs, sounds, etc. or any other signal that triggers the response of a receiver.

 3.4 Communication Channel: 

The Sender chooses the medium through which he wants to convey his message to the recipient. It must be selected carefully in order to make the message effective and correctly interpreted by the recipient. The choice of medium depends on the interpersonal relationships between the sender and the receiver and also on the urgency of the message being sent. Oral, virtual, written, sound, gesture, etc. are some of the commonly used communication mediums.

 3.5 Receiver: 

The receiver is the person for whom the message is intended or targeted. He tries to comprehend it in the best possible manner such that the communication objective is attained. The degree to which the receiver decodes the message depends on his knowledge of the subject matter, experience, trust and relationship with the sender.

 3.6 Decoding: 

Here, the receiver interprets the sender’s message and tries to understand it in the best possible manner. An effective communication occurs only if the receiver understands the message in exactly the same way as it was intended by the sender.

 3.7 Feedback: 

The Feedback is the final step of the process that ensures the receiver has received the message and interpreted it correctly as it was intended by the sender. It increases the effectiveness of the communication as it permits the sender to know the efficacy of his message. The response of the receiver can be verbal or non-verbal

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4. Why Communication

Decision making is the basic process of management. It is essential to get enough timely and correct information to make effective decisions. For this, communication is essential. Communication process is needed to inform various parties to implement the decisions made in the organization. Thus, decisions are made to achieve organizational goals and the effectiveness of those decisions.  And implementation is also based on communication

5. Communication in Organization

Getting the right message from one person to another or communicating between multiple people All factors are relevant to communication within an organization Several specific factors affect the effectiveness of organizational communication.  Organizational structure, authority and job creation etc. are directly related to this. Through this, organizational communication becomes more effective. Effective communication is a very valuable and important asset when considering an organization. The communication structure of the organization can be known as a very important factor for increasing employee satisfaction.

5.1 Factors Affecting Organizational Communication

           1.  Formal channels of communication 

           2.  Authority structure of the organization 

           3.  Job specialization 

           4.  Ownership of information

6. Importance of Communication 

Communication in the workplace is important because it boosts employee ,engagement,productivity,and satisfaction.  Morale Communication is also key for better team collaboration and cooperation. Ultimately, effective workplace communication helps drive better results for individuals, teams, and organizations.

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References

1. Organizational communication - archerson

https://www.archerson.co/en/post/organizational-communication/

2. Businessjargons.com

https://businessjargons.com/communication-process.html#:~:text=Definition%3A%20The%20Communication%20is%20a,of%20creating%20a%20shared%20understandi

3. www.aureolls.com

https://www.aureolls.com/why-communication-skills-are-important-for-entrepreneurs-5-solid-reasons/

4. subjectquery.com

https://subjectquery.com/importance-of-communication/